I Try Not To Use My Blog To Have A Go At Companies...
after all you are only reading one side but what I am about to write has a good outcome...this time. I generally have a good relationship with the call centre staff at the UK utility company NPower. They have always spent whatever length of time I require and steered me onto the best deal.
However, on Friday night I went onto the website to submit meter readings. I discovered by chance my Direct Debit had been increased from what I believed to be £50 to £86. So I phoned in to the call centre and was told that I owed £54.
This now meant that not only did I have to find £54 but within 8 days they were going to take out another £86 from my bank.
The good news was if I paid the owing amount the DD would come down to £75 per month. Considering that I use 16%-20% less energy and I am on a duel fuel deal until 2017 I could not understand me owing money and why the increase on the monthly DD. Also at present I am on some kind of scheme where I get some help with my bills anyhow.
Well, I paid that £54 by credit card. Its a start but what annoyed me was that they did not think to inform me that I owed money and also give me warning of the increase, they have my e-mail address after all.
So I phoned a different department today...sorted in minutes. No apology to speak of but...it appears that the energy scheme has started so really I am in credit. My monthly DD was not £50 but £40, its gone back to that amount. Because of the mix up the next payment has been delayed by 13 days too.
In the end it all came good but when I asked why they do not inform by e-mail of money owed I was told they don't do that...so it could happen again. I guess I will just have to look on the website more often. However, for now, all is well.
However, on Friday night I went onto the website to submit meter readings. I discovered by chance my Direct Debit had been increased from what I believed to be £50 to £86. So I phoned in to the call centre and was told that I owed £54.
This now meant that not only did I have to find £54 but within 8 days they were going to take out another £86 from my bank.
The good news was if I paid the owing amount the DD would come down to £75 per month. Considering that I use 16%-20% less energy and I am on a duel fuel deal until 2017 I could not understand me owing money and why the increase on the monthly DD. Also at present I am on some kind of scheme where I get some help with my bills anyhow.
Well, I paid that £54 by credit card. Its a start but what annoyed me was that they did not think to inform me that I owed money and also give me warning of the increase, they have my e-mail address after all.
So I phoned a different department today...sorted in minutes. No apology to speak of but...it appears that the energy scheme has started so really I am in credit. My monthly DD was not £50 but £40, its gone back to that amount. Because of the mix up the next payment has been delayed by 13 days too.
In the end it all came good but when I asked why they do not inform by e-mail of money owed I was told they don't do that...so it could happen again. I guess I will just have to look on the website more often. However, for now, all is well.
posted by The Great Gildersleeve | 12:58 am
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